Customer Service Executive
2 weeks ago
**Job Brief**:
**Responsibilities**:
**Responsibilities**:
- Provide first-level technical support using documented procedures and available tools.
- Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
- Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
- Keep our customers informed about our line of products and services, and how best to consume them.
**Job Requirements**:
Qualifications / Requirements
- Fresh graduates with the right attitude will be considered.
- Ability to converse fluently in English and Bahasa Melayu.
- Driven by customer satisfaction - always deliver outstanding customer service.
- Strong spoken and written communicator (multilingualism will be a plus point), friendly, energetic.
- Able to work on rotational shifts including late nights, weekends & public holidays.
- At least 1 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in a preference location.
- Preferably Junior Executives specializing in Customer Service or equivalent.
Working Conditions
- 24/7 shift scheduling (Must be open to flexible working shifts)
- Variable work schedule including work hours at night and weekends.
- Overtime may be required.
Remark
- Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
- Location: Jalan Kolam Air Lama, Ampang
- Malaysian Only
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