Customer Service Executive

2 weeks ago

Ampang, Malaysia Brandt International Sdn Bhd Full time

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing first excellent contact resolution, and performing outbound calls when necessary.

Job Description;
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers

Job Requirements:

- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possess good working attitude, self-motivated, good communication skills, teamwork, and ability to interact with various people at the work location.
- Punctual and disciplined.

Remark
- Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
- Location: Jalan Kolam Air Lama, Ampang
- Malaysian Only

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