Customer Service Executive

7 days ago

Ampang, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Job Position**: Customer Service Executive

**Job type**: Full time

**Working hours**:

- Rotational shifts [ 7 AM- 4 PM / 2 PM - 11 PM]
- 5 days per week, 8 hours & 2 days off

**Location**: Ampang, Selangor

**Salary**:Up to RM2,400/
- **Job description**:

- Provide first-level technical support using documented procedures and available tools.
- Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
- Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated.
- Keep our customers informed about our line of products and services, and how best to consume them.

**Requirements**:

- Malaysian citizens only.
- Minimum SPM level or higher.
- Fluent in **English & Malay **(verbal & written).
- Minimum 1 years of experience, within customer service, or call center.
- Able to work on rotational shifts including night shifts, weekends & public holidays.
- Strong spoken and written communicator, friendly and energetic.
- Willing to work in preference location.
- Able to work OT if required.
- Must possess own transoprtation.

**Kindly Whatsapp 011-21172907 (Ms Rhos) for further queries.**

**Job Types**: Full-time, Fresh graduate

Pay: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Health insurance

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus

Ability to commute/relocate:

- Ampang: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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