Customer Service Executive

2 weeks ago


Ampang, Malaysia Brandt International Sdn Bhd Full time

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing first excellent contact resolution, perform outbound calls when necessary.

Job Description;
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers

Job Requirements:

- Preferably with at least a Diploma or any equivalent certificates; and possibly considerable with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possess good working attitude, self-motivated, good communication skills, teamwork, and ability to interact with various people at the work location.
- Punctual and disciplined.

Additional Info

Working Location : Ampang Jaya, Jalan Kolam Air Lama.

( Near Ampang Puteri Hospital /Behind Ampang Point

Working Hours - Rotation Shifts

Monday - Sunday ( 5 working days & 2 off days )

Working Time : Earliest Shifts 7.30am -Last Shift - ends at 11pm

EG - 7.30am - 4.30pm, 8.00am - 5.00pm, 8.30 am - 5.30pm, 9.00 am - 6.00pm, 10.00am - 7.00pm, 12.00pm - 9.00pm, 2.00pm - 11.00pm
- Must possess own transport (due to last shift ends at 11.00pm



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