Customer Service Executive

1 week ago


Ampang, Malaysia Brandt International Sdn Bhd Full time

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing first excellent contact resolution, perform outbound calls when necessary.

Job Description;
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers

Job Requirements:

- Preferably with at least a Diploma or any equivalent certificates; and possibly considerable with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possess good working attitude, self-motivated, good communication skills, teamwork, and ability to interact with various people at the work location.
- Punctual and disciplined.

Additional Info

Working Location : Ampang Jaya, Jalan Kolam Air Lama.

( Near Ampang Puteri Hospital /Behind Ampang Point

Working Hours - Rotation Shifts

Monday - Sunday ( 5 working days & 2 off days )

Working Time : Earliest Shifts 7.30am -Last Shift - ends at 11pm

EG - 7.30am - 4.30pm, 8.00am - 5.00pm, 8.30 am - 5.30pm, 9.00 am - 6.00pm, 10.00am - 7.00pm, 12.00pm - 9.00pm, 2.00pm - 11.00pm
- Must possess own transport (due to last shift ends at 11.00pm



  • Ampang, Selangor, Malaysia Aisling Consulting Full time 31,200 - 36,000 per year

    Customer Service ExecutiveLocation: Kuala Lumpur / Petaling Jaya / SubangSalary: RM2,600 – RM3,000Working Hours: 5–6 days/week, shift or normal hour depending on clientEmployment Type: 6-month / 1-year contract (renewable, high chance to go permanent)Job Highlights:Training provided (no experience required)Office-based role, near public transport...

  • Service Advisor

    5 days ago


    Ampang, Malaysia SMG AUTO SERVICE SDN BHD Full time

    Job Description: To perform repair or service job assigned according to standard procedures and ensure job quality is maintained and follow Standard Time accordingly Job Functions and Areas of Responsibilities To comply on Customer Handling procedure especially in production area or any other area related to workshop. To ensure that all vehicles worked on...


  • Ampang, Malaysia Brandt International Sdn Bhd Full time

    Junior Customer Service Executive (Contact Center) Full-Time position Working Location : Ampang Jaya - Common Ground, Jalan Kolam Air Lama, Ampang Jaya, Selangor (Near Ampang Puteri Hospital / Ampang Point Shopping Mall) Basic Salary: RM 2,000- RM2,200 (Monthly) Fix Attendance Allowance: RM200 (Monthly) Transport allowance for night shift only -up to...


  • Ampang, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Job Position**: Customer Service Executive **Job type**: Full time **Working hours**: - Rotational shifts [ 7 AM- 4 PM / 2 PM - 11 PM] - 5 days per week, 8 hours & 2 days off **Location**: Ampang, Selangor **Salary**:Up to RM2,400/ - **Job description**: - Provide first-level technical support using documented procedures and available tools. -...


  • Ampang, Malaysia Brandt International Sdn Bhd Full time

    Summary To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing excellent contact resolution, and performing outbound calls when necessary. Job Description: - Providing complete information about the product to the customer. - Solving all product or service-related issues of the...


  • Ampang, Malaysia Brandt International Sdn Bhd Full time

    Summary To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing excellent contact resolution, and performing outbound calls when necessary. Job Description; - Providing complete information about the product to the customer. - Solving all product or service-related issues of the...

  • Customer Service

    2 weeks ago


    Ampang, Malaysia WALID HEALTHCARE GROUP SDN BHD Full time

    **What You’ll Do** - **Customer Engagement**: Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions. - **Product Presentation**: Present our products and services in a professional, customer-focused manner, ensuring clients are fully informed about their benefits. - **Sales Support**:...


  • Ampang, Selangor, Malaysia Brandt Business Services Sdn Bhd Full time 24,000 - 36,000 per year

    Job Description:Answering incoming calls, responding to live chat inquiries, and emails from digital banking customers regarding products and services professionally and courteously.Providing cold sales call to promote new promotionsProviding accurate information and resolving customer issues related to digital banking products and services.Maintaining a...


  • Ampang, Malaysia Love & Laugh International Sdn Bhd Full time

    Role Overview: We are looking for a friendly and proactive Sales & Customer Service Executive to serve as the first point of contact for potential and existing parents. You will play a critical role in promoting our centre, converting enquiries into enrollments, and ensuring high satisfaction among our parents. Key Responsibilities: - Conduct consultations...


  • Ampang, Malaysia Brandt International Sdn Bhd Full time

    Ampang Jaya - Executive - Contract - MYR 2,000 - MYR 2,400**Job Openings** - Customer Service Executive - 21st Oct 2024**Job Brief**: **Responsibilities**: **Responsibilities**: - Provide first level technical support using documented procedures and available tools. - Escalate issues in time to resolve customer issues quickly and to their complete...