Customer Service

2 weeks ago


Ampang, Malaysia WALID HEALTHCARE GROUP SDN BHD Full time

**What You’ll Do**
- **Customer Engagement**: Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions.
- **Product Presentation**: Present our products and services in a professional, customer-focused manner, ensuring clients are fully informed about their benefits.
- **Sales Support**: Identify potential leads through inquiries and referrals, and assist in converting them into loyal customers.
- **Customer Satisfaction**: Provide excellent post-sale support, address feedback, and ensure overall customer satisfaction.
- **Team Collaboration**: Work closely with team members to meet and exceed monthly customer satisfaction and sales targets.
- **Market Analysis**: Stay informed about current market trends and customer preferences to continuously improve our offerings.
- **Livestream Coordination**: Plan and coordinate engaging livestream events to promote products and encourage upselling and cross-selling opportunities.
- **Reporting**: Prepare and present customer feedback and sales performance reports to management.

**What We’re Looking For**
- **Education**: A Bachelor’s degree in Marketing, Business, or a related field.
- **Experience**: Background in customer service or sales, with knowledge or experience in the medical or healthcare industry preferred.
- **Skills**:

- Strong communication, presentation, and relationship-building skills.
- Proven ability to identify leads and close sales.
- Familiarity with market trends and customer service metrics.
- Proficiency in Microsoft Office; CRM experience is a plus.
- Ability to plan and execute online promotional events.
- **Personal Traits**: Self-motivated, adaptable, and goal-oriented with a passion for customer success.

**What We Offer**
- Competitive salary with performance-based incentives.
- Comprehensive healthcare and benefits package.
- Opportunities for professional growth and development.
- A collaborative, dynamic work environment where your contributions matter.

Pay: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

Application Question(s):

- What is your expected salary?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Sales: 1 year (required)

Expected Start Date: 01/01/2025


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