Training Specialist
3 days ago
- Conduct full coaching sessions. (Coach each Telemarketer for a minimum coaching session per week documented)
- Complete the weekly coaching forms
- Conduct at least one monthly call calibration session depending on campaign outliers to coach.
- Emphasizing more on the overall basics of emotional selling skills and touching certain product (when required).
- Focusing on individual and carry out a follow up session with the Telemarketer after being coached and to ensure Telemarketer's progress on area of improvements
- Coaching Tracker - Tracking report detailing on the current and previous agents covered with remarks and action proposals
- After effect (To close the gaps on area of improvements).
- To show the result for all coached agents to their respective head of department
Requirements:
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
- Required language(s): Bahasa Malaysia and English
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Training & Development or equivalent.
- Preferably experienced in insurance or financial industry
- Full-Time position(s) available.
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