IT Support Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia Q3 Aurelia Sdn Bhd Full time

Key Responsibilities

  • Serve as the first line of technical support for incoming requests.
  • Experience in supporting issues from IT applications and Infrastructures roles.
  • Proactive monitoring system and application service alerts before changing to errors state.
  • Abilities to diagnose and identify common IT issues from system and application errors logs.
  • Provide basic support for operating systems (Microsoft/Linux), Database (MSSQL), connectivity (Network), Web/API (.NET) errors and etc…
  • Guide users through step-by-step troubleshooting and solutions.
  • Escalate unresolved or complex issues to Level 2/3 support team in a timely manner.
  • Document all incidents, resolutions, and updates in the system.
  • Maintain a positive, professional, and customer-focused attitude at all times.

Requirements

  • Certificate and above in Information Technology, Computer Science, or related field.
  • 1–3 years of IT support/helpdesk experience preferred (fresh graduates with strong technical aptitude will be considered).
  • Familiarity with remote support tools and ticketing systems is an advantage.
  • Strong problem-solving, analytical, and communication skills.
  • Ability to multitask and prioritize issues effectively.
  • Customer-oriented with a willingness to learn and grow.
  • Previous experience in a similar 24x7 shift IT support or Call Center role is a plus.


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