Customer Support Tier 2

16 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Side Full time

Description
RESPONSIBILITIES

  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.
  • Translate Japanese to English or Chinese and vice versa.
  • Report and minutes writing in Japanese and/ or English.
  • Attend Japanese client meeting if required

Requirements
REQUIREMENTS

  • English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
  • 2-3 years of experience of working in a global environment in a similar position of advantage.
  • Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
  • Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer's perspective and give indepth gaming and PC/console troubleshooting support
  • Ability to solve and analyze information accurately with appropriate speed and guidelines
  • Team player
  • Those with strong interest in games are preferred but we do welcome those with good customer service equivalent industry.

Benefits
Transport allowance, medical reimbursement

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