Chief Operating Officer

2 days ago

Bangsar South Kuala Lumpur, Malaysia WAWASAN COJAYA SDN. BHD. Full time

About the Role

As we expand into the next phase of digital financial innovation — spanning fintech, ewallet and digital lending ecosystems — we are seeking a Chief Operating Officer (COO) to drive both leadership and operational excellence.

This is a hands-on leadership role that combines strategic compliance insight with operational execution. The COO will oversee and optimise key frontline and back-office functions, including:

  • Telesales — driving customer acquisition and conversion
  • Customer Service — ensuring best-in-class support and satisfaction
  • Loan Processing — streamlining digital onboarding and disbursement workflows
  • Collections — managing repayment performance and recovery strategies

You will work closely with founders and senior management to ensure our digital financial products are compliant, efficient and customer-centric, all within a lean, fast paced environment that values independence and initiative.


Key Responsibilities

  • Lead and manage the daily operations across all business units to ensure smooth execution of financial services.
  • Work closely with Founders and senior management to translate strategic goals into operational results.
  • Ensure all products and processes adhere to relevant regulatory and compliance frameworks (KPKT, BNM, PDPA, etc.).
  • Build scalable operational frameworks that balance efficiency, compliance, and customer experience.
  • Develop and monitor key performance indicators (KPIs) across departments to ensure data-driven decision-making.
  • Implement digital transformation initiatives to enhance productivity, automation, and risk control.
  • Lead, mentor, and build high-performing teams in a lean, fast paced environment that values independence and initiative.

Requirements

  • Bachelor's or Master's Degree in Law, Finance, Business, or Risk Management.
  • 8+ years of experience in operations management (preferably in fintech, lending, or banking).
  • Strong grasp of Malaysian financial regulations and customer lifecycle operations.
  • Proven ability to lead and motivate cross-functional operational teams.
  • Highly independent, structured and capable of thriving in a fast-paced environment.
  • Passionate about building scalable and compliant digital financial systems.

What We Offer

  • Opportunity to shape the operational foundation of a fast-growing digital financial platform.
  • Hands-on leadership over multiple business functions (Verification, Telesales, CS, Collections).
  • Dynamic fintech culture — high autonomy, rapid decision cycles and direct impact.
  • Competitive compensation with long-term growth potential.

About Us

We are a digital financial product reshaping access to credit, payments and embedded finance.

Our ecosystem combines technology and customer experience to deliver inclusive, data-driven financial solutions for Malaysians.

We value leaders who build from zero, move fast and thrive where others hesitate.

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