Assistant Manager, WMS
2 days ago
Job Summary:
The IT Support ensures smooth operation of all IT systems within the warehouse, including hardware, software, network, and warehouse management systems (WMS). They provide first-level support to end users, maintain critical infrastructure, and troubleshoot issues to minimize downtime in a fast-paced logistics and distribution centre environment.
The candidate will also drive the continuous improvement needed for the organization.
Key Responsibilities:
End-User Support
- Provide on-site technical support for warehouse staff, including pickers, forklift drivers, and office users.
- Troubleshoot desktop, laptop, tablet, printer, barcode scanner, and mobile device issues.
- Assist with WMS terminals, handheld scanners, and label printers.
System & Application Support
- Support Warehouse Management System (WMS), ERP integrations, and custom logistics software.
- Ensure uptime and performance of picking/packing systems, inventory scanning tools, and shipping label platforms.
- Escalate software bugs or integration issues to developers or vendors.
Hardware & Infrastructure Maintenance
- Maintain and repair IT equipment: PCs, network switches, routers, printers, RF scanners, CCTV, and VoIP phones.
- Set up and relocate devices for new stations, racking zones, or new warehouse areas.
- Monitor and maintain server room hardware (if onsite).
Network & Connectivity
- Ensure strong Wi-Fi signal throughout the warehouse for handheld and mobile devices.
- Troubleshoot network outages, slowdowns, and connectivity issues.
- Work with network engineers on structured cabling and access point placement.
Asset Management
- Track inventory of IT equipment.
- Manage device assignments and replacements.
- Handle RMA processes for defective hardware.
Operational Support
- Be on standby during peak operations (e.g., end-of-day processing, holiday seasons).
- Collaborate with operations managers to support smooth logistics and minimize tech disruptions.
- Participate in system upgrades, rollouts, or migrations.
Documentation
- Log support tickets, issues, and resolutions.
- Maintain documentation of IT layouts, device locations, and procedures.
- Provide feedback to improve warehouse tech workflows and training materials.
Reports
- Generate reports from ERP/WMS and prepare requested reports, as and when requires.
Continuous Improvement
- To drive continuous improvement as per the organization required.
Qualifications & Requirements:
Technical Skills
- 5+ years of experience in warehouse operations, with at least 3 year in a supervisory or leadership role.
- Strong understanding of warehouse procedures, inventory control, and safety regulations.
- Proficient in warehouse management systems (WMS).
- Knowledge of Windows OS, Office 365, and basic networking.
- Familiarity with WMS, barcode/RF technology, and label printing systems (e.g., Zebra printers).
- Troubleshooting IP-based devices (CCTV, VoIP, RF scanners).
- Basic hardware repair and configuration.
Soft Skills
- Fast response and multitasking under pressure.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work flexible shifts and weekends as needed.
- Clear communication with non-technical warehouse staff.
- Problem-solving mindset with attention to operational urgency.
Working Hours
- May require shift work or flexible hours (early morning, night shifts during certain event).
- On-call support for critical systems after hours (depending on SLA).
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