Remote Customer Care Executive
5 days ago
Tribe is hiring a Customer Care Executive to deliver top-tier support for our client, Tencent. This is a work-from-home role where you will assist a global player base through online channels.
Responsibilities:
- Handle customer queries and technical issues via digital support tickets.
- Operate seamlessly across several different systems and software.
- Identify user needs through active listening and provide effective resolutions.
- Reference internal knowledge tools to ensure information accuracy.
- Maintain a courteous and professional standard in all communications.
Requirements:
- Languages: Fluent in Mandarin and English (verbal and written). Testing is mandatory.
- Experience: At least 1 year in customer service, a call center, or a similar role.
- Tech: Proficient with computers and Microsoft Office. Personal laptop and reliable internet are essential.
- Schedule: Must be available for rotational shifts, including midnights, weekends, and public holidays.
Compensation & Benefits:
- Salary: RM 3,000 monthly
- Work Setup: 100% Remote
- Benefits: Medical coverage & paid training
- Growth: Clear internal promotion opportunities
To Apply:
Please be available for a virtual interview on a scheduled Tuesday or Thursday (2pm-3:30pm). Apply directly via WhatsApp with your details to
Job Type: Full-time
Pay: RM3,000.00 per month
Benefits:
- Professional development
Application Question(s):
- Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?
- Are you agreeable to a monthly salary of RM3,000?
- Can you commit to rotational shift which may include midnight and weekend schedules?
- Do you have prior experience working in customer service or call center environments?
- Are you available to start immediately?
Work Location: In person
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