Remote Customer Care Executive

5 days ago


Kuching, Sarawak, Malaysia Tribe Business Services Sdn Bhd Full time 36,000 per year

Tribe is hiring a Customer Care Executive to deliver top-tier support for our client, Tencent. This is a work-from-home role where you will assist a global player base through online channels.

Responsibilities:

  • Handle customer queries and technical issues via digital support tickets.
  • Operate seamlessly across several different systems and software.
  • Identify user needs through active listening and provide effective resolutions.
  • Reference internal knowledge tools to ensure information accuracy.
  • Maintain a courteous and professional standard in all communications.

Requirements:

  • Languages: Fluent in Mandarin and English (verbal and written). Testing is mandatory.
  • Experience: At least 1 year in customer service, a call center, or a similar role.
  • Tech: Proficient with computers and Microsoft Office. Personal laptop and reliable internet are essential.
  • Schedule: Must be available for rotational shifts, including midnights, weekends, and public holidays.

Compensation & Benefits:

  • Salary: RM 3,000 monthly
  • Work Setup: 100% Remote
  • Benefits: Medical coverage & paid training
  • Growth: Clear internal promotion opportunities

To Apply:

Please be available for a virtual interview on a scheduled Tuesday or Thursday (2pm-3:30pm). Apply directly via WhatsApp with your details to

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

  • Professional development

Application Question(s):

  • Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?
  • Are you agreeable to a monthly salary of RM3,000?
  • Can you commit to rotational shift which may include midnight and weekend schedules?
  • Do you have prior experience working in customer service or call center environments?
  • Are you available to start immediately?

Work Location: In person



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