Client Service Coordinator

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sales Ninja Official Full time 48,000 - 96,000 per year

Responsibilities

  • To take responsibility for and manage incoming delivery jobs via our XR Platform, phone, and email

  • To resolve all day-to-day problems arising from this team and to inform/escalate to the Client Services Manager when necessary

  • To establish and maintain great client and supplier relationships daily. To maintain client, delivery partners/suppliers, and TV station databases, and pass on any changes in specifications to the relevant departments

  • To liaise with our Production Services Department and local Activation Teams regarding incoming material to ensure it meets country specifications and feedback on any issues and queries to our clients

  • To ensure a smooth TV delivery workflow by communicating effectively with clients, local offices, and internal staff such as Account Managers and Support Teams.

  • To make sure delivery deadlines and SLAs are met

  • To ensure White pages are kept up to date and new stations are added when required

  • To upload material to delivery partners/suppliers and TV stations for delivery and obtain PODs

  • To ensure all billing queries have been resolved

  • Undertake such other duties, training, and/or out-of-hours work as may be reasonably required and which are consistent with the level of responsibility for this job

  • Look at ways to improve processes and opportunities to review workflows both in the MENA market

Requirements

· Knowledge, Skills, and Abilities Required:

· Minimum 2 years' experience in client services-related role

· Experience of working in a customer-facing role

· Some technical experience in multimedia essential

· Must be a confident communicator with good written and oral communication

· A can-do attitude and a willingness to work outside of prescribed hours when required to get the job done

· The expectation is that you can use the full Microsoft Office suite.

Job Type: Full-time

Pay: RM4, RM8,000.00 per month

Experience:

  • client service: 2 years (Preferred)
  • broadcasting: 1 year (Preferred)

Language:

  • Arabic (Preferred)

Work Location: In person

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