Client Services Representative

2 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia WEE Full time

Job Summary

The Customer Service Executive is responsible for managing client requests and inquiries, ensuring smooth account operations, and maintaining a high level of customer satisfaction. The role includes handling basic account activities such as recharges and EIP allocation, preparing daily balance reports, conducting monthly data analysis, and supporting process documentation and standardization.

Key Responsibilities

  • Client Requests & Inquiries
  • Handle client needs and questions related to recharges, account management, and EIP allocation.
  • Provide timely, accurate, and professional assistance through chat, email, or other communication channels.
  • Coordinate with internal teams to ensure effective issue resolution and client satisfaction.
  • Daily Reporting
  • Prepare and update daily balance and transaction reports.
  • Monitor client accounts and highlight any anomalies or discrepancies.
  • Monthly Data Analysis
  • Compile and analyze monthly operational data to identify trends and performance insights.
  • Prepare monthly summary reports for management review.
  • Process & Documentation Standardization
  • Review, organize, and update process documents to ensure clarity and consistency.
  • Support the development and implementation of standardized workflows to improve efficiency and accuracy.

Requirements

  • Diploma or Bachelor's degree in Business Administration, Operations, or a related field.
  • Must be able to communicate fluently in both English and Mandarin (spoken and written).
  • 1–3 years of experience in customer service, operations support, or account management.
  • Strong communication and coordination skills with a client-focused mindset.
  • Proficiency in Microsoft Office, especially Excel (for reporting and analysis).
  • Detail-oriented, responsible, and able to manage multiple tasks efficiently.
  • (Optional) Experience with EIP systems or CRM tools is an advantage.

Core Competencies

  • Excellent communication and problem-solving skills.
  • Strong analytical and reporting abilities.
  • Process-driven mindset with attention to detail.
  • Team player with a proactive and service-oriented attitude.
  • Ability to perform under pressure and meet deadlines.

Job Types: Full-time, Permanent, Contract

Contract length: 12 months

Pay: RM3, RM6,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Language:

  • Mandarin (Required)

Work Location: In person

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