Customer Service Representative – Financial Industry

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Intellatutor Full time 36,000 - 42,000 per year

Customer Service Representative – Financial Industry (English Speaking, No Accent)

Location: Kuala Lumpur, Malaysia

Employment Type: Full-Time (40 hours/week)

Salary: RM3,000 – RM3,500/month

Benefits: Performance bonuses, travel incentives, health insurance, and annual leave

About the Role

We are seeking a professional and fluent English-speaking Customer Service Representative to join our growing financial services team. You will handle client calls, respond to messages, verify information, provide accurate feedback, and assist with conflict resolution — all while maintaining the highest level of professionalism and confidentiality.

This position involves sensitive client information, so clear, accent-neutral English communication is essential.

Key Responsibilities

  • Answer incoming calls and respond to client messages promptly and professionally.
  • Look up and verify client information in the system.
  • Provide accurate feedback and solutions to client inquiries.
  • Handle client concerns and conflict resolution with patience and discretion.
  • Maintain organized client records and communication logs.
  • Work closely with internal teams to ensure smooth operations.

Requirements

Fluent English speaker with no strong accent (American-style clarity required).

Minimum 2 years of experience in customer service, preferably in the financial industry.

Excellent phone etiquette, grammar, and communication skills.

Computer-literate and comfortable using CRM systems and digital communication tools.

Responsible, punctual, and able to handle confidential information with integrity.

Must be available for a 40-hour work week.

Important: Serious Applicants Only

This position requires professionalism, reliability, and excellent communication.

If you do not meet the English fluency or accent requirements, please do not apply.

If you believe you are the right fit, send your resume and WhatsApp contact details to:

with the subject line: "Customer Service Representative – Financial Industry"

Job Types: Full-time, Permanent

Pay: RM3, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Language:

  • English (Required)

Work Location: In person

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time 50,000 - 65,000 per year

    Responsibilities:Provide front-line support to our customers via live chats, phones, and email.Answering queries and resolving client issues regarding our products, platforms, and promotion.Address customer feedback as well as complaints professionally.Record and update customer data and other relevant information when necessary.Supporting...

  • Customer Service Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Straits Financial Group Full time $30,000 - $60,000 per year

    Customer Service and Operations OfficerKuala Lumpur, MalaysiaHeadquartered in Singapore with presence in the United States and Indonesia, Straits Financial serves as the financial services arm of the CWT Group, a global leading provider of integrated logistics and financial services. We provide a fully-integrated service for our clients to access the...

  • Customer Services Representatives

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 40,000 - 80,000 per year

    We're Hiring: Customer Service Representative (Contract)Looking for a role where you get to help people every day? Join a dynamic contact centre team as aCustomer Service Representative, where you'll be the friendly voice supporting customers, solving problems, and making every interaction a positive one.Your Responsibilities:Handle incoming calls with...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

    Key Responsibilities:Provide outstanding customer service by addressing client inquiries and resolving issues promptly.Communicate effectively with clients through various channels, including email, phone, and Live Chat.Collaborate with internal teams to ensure timely and accurate delivery of services.Proactively identify and resolve issues to ensure client...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time 20,000 - 30,000 per year

    OverviewThe Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.QualificationsExcellent communication skills in English and language...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LANGUAGE TALENT SOLUTIONS SDN. BHD. Full time 26,000 - 33,000 per year

    Position: Customer Service - Banking (on-site) Location: Jalan Raja Laut, Kuala LumpurWorking day: Monday - Sunday (5 working days, 2 off days)Working hours: Rotational shift. 8 AM to 11 PM (9 hours per shift including break)Salary: RM2,600 - RM3,000 (basic) + RM260 (shift allowance)Contract: 6 monthsRequirements: 1. Good in English (verbal and written)2....

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full time 20,000 - 30,000 per year

    The position has 4 main aims:1.  Processing of the emails chats, and calls from customers (Asia, Pacific)2.  Translation between English and Japanese3.  Team work 4. To meet SLA and KPI targets, and ensure quality in customer serviceJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MSH CHINA Full time 30,000 - 60,000 per year

    Company DescriptionFounded in 2001, MSH CHINA serves as the Asia Pacific headquarters of MSH INTERNATIONAL. Headquartered in Shanghai, we have branch offices in Beijing, Guangzhou, Shenzhen, Chengdu, Hong Kong, and Singapore, as well as service offices in Suzhou, Dalian, Hefei, Harbin, and Wenzhou. We partner with insurance companies to provide high-quality...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time 28,000 - 42,000 per year

    Location: Megan Avenue 2 (Nearby MRT/ LRT)Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)We're looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You'll help customers by answering inquiries, resolving issues, and making sure...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time 25,000 - 40,000 per year

    We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more...