Customer Service Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

Key Responsibilities:

  • Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
  • Communicate effectively with clients through various channels, including email, phone, and Live Chat.
  • Collaborate with internal teams to ensure timely and accurate delivery of services.
  • Proactively identify and resolve issues to ensure client satisfaction.
  • Analyze client feedback to identify areas for improvement and implement solutions.

Requirements:

  • Possesses SPM or higher in any field.
  • Minimum 1 year of working experience in customer service role / client fronting role
  • Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
  • Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.
  • Strong interpersonal and communication skills.
  • Willing to work during local Public Holiday.

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