IT Security Engineer

2 days ago

Subang Jaya Selangor, Malaysia Private Advertiser Full time 60,000 - 80,000 per year

·       To provide day to day Operation Support on Trend Micro Apex One in Client office - Banking industry.

·       Provides hotline support for Trend Micro and Security Solutions, projects, and hotline issues.

·       Be customer centric and always provide value added service to customers.

·       Ensure quality and on time submission of documentation of Monthly Trend Micro Health report to Client.

·       Ensure quality and on time submission of documentation of Quarterly Preventive Maintenance report to Client.

·       Meets hotline and customer support SLA.

·       Continuously improves technical skill on the focus solution.

·       Works as a team with other solution teams to ensure customer focus.

·       Works as a team with other solution teams to ensure integrity of the entire technical team.

·       Assist other team members on technical issues that require skills and knowledge that acquired from previous jobs and experience.

·       Meet KPI's set for technical support.

Project Implementation

·       Participate in systems roll out implementation inclusive of setup, installation, documentation, training and standby for system roll out implementation, new project and system upgrades.

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