Senior Exec, AR Dispute Management

23 hours ago

Petaling Jaya, Selangor, Malaysia EDOTCO Group Full time

Job Purpose

  • To lead, resolve and manage all aspects of disputes and ageing (more than 90 days) with customers and internal stakeholder. This including resolve dispute settlement, reporting, data analysis, dispute management & prevention and business process changes/updates.
  • To monitor financial and operational metrics, work with other departments to identify gaps in disputes and collections management, and to implement best practices and process improvement to close the gaps.
  • To monitor disputes and collections management with customers. This includes working file, dealing with various internal and external stakeholders, and assist KAM preparing responds letter to customer.
  • To monitor disputes and error in EASI, to understand the issue, and monitor progress until completion of problem in e-solver.
  • Work closely with Operation & Engineering for dispute related.
  • To lead and negotiate settlement of billing disputes with customers.
  • To lead and monitor all site data hygiene related (site ownership/site structure type) including to claim back disputed sites and/or to engage in negotiation of sites disputed between edotco and MNOs/other NFP this includes travelling to sites, organizing meeting on site to confirm equipment and site ownership legitimacy.
  • To monitor ongoing site audits and work closely with internal from various departments especially Operations and Digital Acceleration team.

Key Accountabilities

  • Custodian of Billing Dispute Management process
  • Collection of accounts receivable for EDOTCO from external clients
  • Establish relationship with external clients.
  • Achieve collection measurements and resolve dispute negotiation with customer
  • To develop corrective action plan with respective stakeholder to reduce AR Dispute
  • Updating the AR collection with Customer information
  • Forecasting expected cash collection
  • Dispute identification and initiation
  • Late Payment Fees control and production
  • Delinquent Account identification and management
  • Distressed Account identification and management
  • Interfacing with Consolidated Statement Facility in applicable countries
  • Initiate refund, write-off and credit write up per process.

Requirement

  • Bachelor's degree in finance
  • Ability to work in very robust, highly demanding, and high energy environment
  • Ability to work across diverse cultures and diverse employee population
  • Willing to travel, as and when required
  • Business and financial analysis, reporting writing, power point and presentation
  • Good communication skills
  • Personal traits; Positive, Passionate, Collaborative, A self-starter, Ability to perform under pressure in a challenging environment and A team player

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