Medical Sales Executive

JOB SUMMARY

Seek out, engage & provide solutions to Assisted Reproductive Technology (ART) KOLs & healthcare professionals in overall pre/post sales services and key marketing activities execution to meet set targets and growth for sales revenue, customer acquisition & customer retention within a defined geographic territory.

KEY ACCOUNTABILITIES

Strategize and execute Sales and Marketing led activities for FSBU Principal Brands to ensure that the Company's and individual sales target are achieved & maximized.

Build & retain loyal customer base by maintaining positive working relationships, build value-added partnerships and by providing great customer service experience.

Deliver Continuous Medical Education (CME), product presentations, detailing and demo to the healthcare professionals (Embryologists, lab personnel, Fertility Specialist, Nurses, etc) to ensure customers have a thorough understanding of the FSBU product portfolio.

Conduct periodic market and competitor research/surveys to ensure that FSBU is keeping up with developments and opportunities in the market by being one step ahead of competitors.

Identify and develop new business opportunities for the FSBU to ensure that the Company has a consistent business revenue generation.

Meticulously handle customer orders according to internal order processes, avoid errors with negative impact to sales revenue & follow through until successful delivery status.

Plan and manage weekly work schedule with Sales Manager to agree on call plan, customer visit objectives, optimize customer coverage through the company's CRM ecosystem.

Regularly attend company meetings, internal briefings, weekly work preview, etc to ensure being up to date on information & developments regarding the Company & FSBU.

Attend trainings to continuously upgrade & upskill relevant competencies.

Be a collaborative team member by contributing towards team targets and stepping up to cover vacant areas (if necessary).

Prepare relevant reports & presentations on a periodic basis.

Ensure compliance with Company policies and local industry's code of conduct to ensure that the Company conducts business with integrity. Personally act ethically and with integrity.

KEY ACCOUNT MANAGEMENT

Build a broad network of contacts and advocates within a given standalone or group account. From Management to end-user level (HCPs), inclusive of supporting functions eg Owner, HOD, Finance, Procurement, Engineering, Operations, IT, Tender dept etc.

Understand both the business and clinical goals of each account.

Propose plans for key accounts based on their current needs and expansionary objectives.

Keep FSBU updated on developments in key accounts and quickly alert/escalate should issues arise which requires mitigation or solution.

Deliver on targets for both Media, Disposable devices and Equipments.

CUSTOMER SERVICE

Ensure information is up to date by attending Company meetings, presentations & briefings.

Respond to client needs and complaints regarding products and services in a timely and professional manner.

Follow-up on issues and queries until they are resolved by collaborating with relevant supporting departments.

Identify internal & external issues that prevent ep+ from adequately meeting customer needs.

Participate in finding sustainable solutions to the issues.

KNOWLEDGE, EXPERIENCE & SKILLS

1)     Knowledge

Bachelor degree in Pharmacy, Life Sciences, Biology, Science, Biomed or equivalent.

Minimum 2 years of Sales experience, preferably in life sciences, healthcare or medical device industry.

2)     Skills & Competencies

Customer-centric with a strong service mindset

Outcome-oriented

Meticulous, pay attention to details

Able to work independently

Able to identify the right target audience and present information clearly, effectively

Fluent in spoken & written English. Mandarin a plus

Persuasive manner and able to build rapport with healthcare professionals who hold differing opinions

Basic/intermediate proficiency in MS Excel, Word, Powerpoint etc

3)     Skills

~ Has excellent interpersonal skills to work with people at all levels (Communication /

Customer Service Orientation).

~ Persuasive manner and the ability to deal with professionals who hold differing beliefs,

values, business positions (Business Acumen / Customer Service Orientation)

~ Ability to present information and negotiate with people at all levels (Business Acumen).

~ Proactive and positive personality (Customer Service Orientation)

~ Ability to work independently and produce results (Excellence Focus).