Global B2B Customer Experience Intern

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Swift Full time 30,000 - 60,000 per year

About Us
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What you'll be doing :

  • Connect with clients via email and phone, solving inquiries and building trust.
  • Support our Order-to-Cash team with documentation, process improvements, and daily operations.
  • Collaborate with teams across the business to meet goals and deliver a great customer experience.
  • Manage tasks in a fast-paced setting while keeping quality high.

What we're looking for:

  • University student or graduate with a Bachelor's Degree in Software Engineering, Information Technology, Cyber Security or a related field.
  • A clear communicator who enjoys connecting with people from different cultures.
  • Proactive, adaptable, and eager to learn new skills.
  • Organized with strong time management skills.
  • Familiarity or interest in relevant software and tools such as Microsoft Office, ERP systems, and basic IT troubleshooting tools.

Why you'll love this internship

  • Work on real projects that matter.
  • Learn from experienced professionals in a collaborative, friendly environment.
  • Get exposure to the end-to-end Order-to-Cash process and how it drives the customer experience in a global business.
  • Build skills in communication, collaboration, and problem-solving that go beyond the classroom.
  • Paid internship with hands-on training and mentoring.

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:

Boon Ting Tang – Talent Acquisition

Thilaka Bhaskaran - Hiring Manager

What We Offer
We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

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