Manager, Event

1 week ago

Greater Kuala Lumpur, Malaysia UEM Edgenta Berhad Full time

Responsibilities

  • Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
  • Plan, coordinate and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort and service quality.
  • Work closely with mall management, tenants and service providers to ensure the facility environment and customer experience meet luxury standards.
  • Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
  • Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
  • Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
  • Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly.
  • Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX's premium reputation.
  • Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements.
  • Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery.

Requirements

  • Bachelor's Degree in Hospitality, Event Management, Public Relations, or related discipline.
  • Minimum 8–10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments.
  • Strong interpersonal and communication skills, confident, articulate, and well-groomed, with the ability to engage with VIPs and senior stakeholders.
  • Proven experience in planning and executing large-scale events and managing guest experiences at a premium venue.
  • High attention to detail with excellent organizational and problem-solving abilities.
  • Professional demeanor with a service-oriented mindset and ability to perform under pressure.
  • Proficiency in MS Office; experience with CRM or event management systems is an advantage.
  • Flexible to work on weekends, public holidays, or extended hours during special events.

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