Quality Assurance

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time 36,000 - 60,000 per year

Key Responsibilities:

  • Quality Monitoring & Auditing
  • Conduct regular quality checks on tasks completed by operational teams (e.g., content moderation, customer support, seller operations).
  • Audit product listings, customer interactions, and seller communications to ensure compliance with platform policies.
  • Evaluate accuracy, completeness, and adherence to standard operating procedures (SOPs).
  • Performance Evaluation
  • Provide quality scores, feedback, and coaching points for team members.
  • Identify common errors, patterns, and areas for improvement.
  • Ensure quality targets and key performance indicators (KPIs) are met.
  • Process Improvement
  • Recommend improvements to workflows, guidelines, and SOPs based on audit findings.
  • Collaborate with internal teams (Operations, Compliance, Training, Product) to implement corrective actions.
  • Support the development or enhancement of quality frameworks and QA tools.
  • Training & Support
  • Assist in delivering refresher trainings based on quality gaps.
  • Provide guidance to new hires on quality expectations and platform standards.
  • Create or update training materials, quality checklists, and evaluation forms.
  • Reporting & Documentation
  • Prepare daily, weekly, or monthly quality reports for management review.
  • Document quality issues, feedback trends, and action plans.
  • Track improvement progress and follow-up on quality-related escalations.

Requirements:

  • Diploma or Bachelor's degree in any related field.
  • At least 1–3 years of experience in e-commerce operations, quality assurance, customer service, or related areas.
  • Strong attention to detail with excellent analytical skills.
  • Good understanding of e-commerce processes (content moderation, listings, seller operations, customer support).
  • Proficient in English; additional language proficiency is an advantage.
  • Strong communication skills with the ability to give constructive feedback.
  • Familiar with QA tools, reporting dashboards, and quality evaluation frameworks.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.

Key Competencies:

  • Analytical thinking
  • Accuracy & attention to detail
  • Communication & feedback delivery
  • Problem-solving
  • Process auditing
  • Time management
  • Collaboration
  • Optional: Benefits
  • Competitive salary & performance bonus
  • Medical & insurance coverage
  • Training and development opportunities
  • Potential for hybrid/remote work (depending on company)

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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