Grooming Standards Executive

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full time
Reports To

Senior Manager Cabin Crew, In-Flight Services

Role Purpose

To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and professional impression on passengers while upholding industry regulations and organizational guidelines.

Key Accountability

  • Developing and implementing clear and comprehensive grooming standards that align with industry regulations, organizational values, and customer expectations.

  • Collaborating with stakeholders, such as human resources and department heads, to create grooming policies and guidelines that address cultural diversity, individual needs, and industry best practices.

  • Designing workshops to educate cabin crew members on proper grooming techniques, personal hygiene, uniform maintenance, and overall presentation skills.

  • Conducting regular inspections, and assessments to ensure cabin crew members adhere to grooming standards consistently.

  • Providing feedback, guidance, and support to individuals who require improvement.

  • Offering individualized grooming consultations and assistance to cabin crew members, addressing their concerns, providing guidance on grooming techniques, and helping them present themselves professionally.

  • Continuously evaluating and enhancing grooming standards based on feedback from cabin crew members, passengers, and emerging industry trends.

  • Staying informed about new grooming practices and technologies to improve the overall grooming experience.

  • Communicating grooming guidelines effectively to cabin crew members, delivering feedback constructively, and addressing any concerns or queries related to grooming standards.

  • Fostering a culture of open communication and professionalism.

  • Staying up to date with industry regulations and standards regarding cabin crew grooming to ensure compliance and avoid penalties or reputational risks for the airline.

  • Contributing to the airline's brand image by ensuring cabin crew members present themselves professionally and consistently.

Qualifications & Working Experience

  • Degree in any field with minimum 4 years' experience in airline operations.

  • Degree or alternatively an E3 and above rank in the field of customer service related industries with minimum 4 years' experience in airline operations.

Skills & Knowledge

  • Well versed in Leadership Management.

  • Good organization skills, time management abilities and problem-solving skill.

  • Speed, flexibility, and agility.

  • Resourceful, adaptable, resilient.

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