Head of Sales and Operations

1 day ago

Klang, Selangor, Malaysia Bell Ward Malaysia Full time 800,000 - 1,200,000 per year

Our client is seeking a highly driven
Head of Sales & Operations
to lead, grow, and optimize their organization in the financial education and training industry. This role is responsible for improving sales conversion, strengthening operational efficiency, and ensuring exceptional service quality throughout the customer journey. The position requires a leader who is both strategic and hands-on, capable of building systems, coaching teams, and driving measurable performance across Sales and Operations.

Job Responsibilities

  • Lead and develop the Sales and Operations teams to achieve growth, efficiency, and service excellence.
  • Improve B2C sales conversion by optimizing sales processes, coaching team members, and enhancing CRM utilization.
  • Streamline operational workflows to reduce turnaround times, minimize errors, and improve process consistency.
  • Maintain high service standards throughout the entire customer journey, ensuring responsive and high-quality support.
  • Establish clear KPIs, SOPs, and performance metrics that drive accountability and continuous improvement.
  • Collaborate closely with Marketing, Finance, and Technology to enhance processes, customer experience, and operational integration.
  • Lead or support strategic projects aimed at improving scalability, profitability, and system efficiency.
  • Manage relationships with external vendors, affiliates, and partners to support sales and operational goals.
  • Build a strong team culture focused on ownership, discipline, and service excellence.

Job Requirements

  • Bachelor's degree in a relevant field.
  • Minimum 8–10 years of experience in
    B2C sales and operations
    , preferably within education, training, or service-based industries.
  • Demonstrated success in improving sales conversion and delivering high customer service standards.
  • Strong leadership experience with the ability to structure, coach, and develop teams.
  • Experience in sales process design, CRM systems, and cross-functional collaboration.
  • Analytical and data-driven, with experience using KPIs and reporting to inform decisions.
  • Excellent communication, influencing, and stakeholder management skills.
  • Hands-on and comfortable executing both strategy and operational detail.
  • Values-driven, disciplined, proactive, and committed to service excellence.

We thank you for applying with us in advance but only short-listed candidates will be notified.

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