Food & Coffee Operations Consultant (Based in Johor)

1 day ago

Petaling Jaya, Selangor, Malaysia Shopper360 Full time 60,000 - 80,000 per year

Role Description

This is a full-time on-site role for a Food & Coffee Operations Consultant at Shopper360, based in Johor. The Consultant will manage daily operations activities, provide expert advice to improve business efficiency, and enhance customer experiences. Responsibilities include analyzing operational performance, addressing customer service concerns, implementing best practices, and improving workflows. Collaboration with teams to meet business objectives and achieve customer satisfaction is a core focus of this role.

Job description:

  • To analyze and consolidate findings, provide improvement recommendations and liaise with COMPANY person-in-charge (Food & Coffee team) on a frequent basis.

  • Site Visits to deli2go & Costa sites:

  • Analyze site performance to determine area for improvement (Review by sales vs target)

  • Conduct site visits that have been properly scheduled, and produce site visit reports.

  • Walk about & observe current operations to ensure food safe practices & housekeeping are adhered to, food preparation is carried out per SOP, POSM and promotions are executed & planogram compliance

  • Quarterly Audits using Operations Excellence Store Visit format, which findings is reported back to Shell Food & Coffee team including S&O team, covering:

  • Site's documentation including temperature logs, pest control, allergens, halal certs etc

  • Personal hygiene of site staff preparing food
  • Equipment cleaning & maintenance
  • Product preparation & display
  • Inventory management
  • Service steps and product knowledge of site staff
  • Costa SOPs

  • Share observation/audit/performance results with Shell retailer & discuss areas for improvement

  • Preparation of new site openings which includes briefing retailers on the opening procedures & checklists

  • Training for new sites & Refresher training for new staff

  • Conduct deli2go Crew Foundation Training and organize Food Handler's Training at deli2go Academy for new sites

  • On-site coaching of retail outlet site staff on proper baking, food preparation and food safety which complies to local regulatory requirements

Job Requirements

  • Must be well verse with Food & Beverage (F&B) operation is an advantage

  • Prior working experience with retail business, F&B operations and F&B Sales is an advantage.

  • Demonstrate fluency in the local language and ideally in English & Bahasa Malaysia, both written and spoken

  • Self-motivated

  • Result Driven

-Interpersonal skills

  • Detail-Oriented

  • Time Management skills

-Team player

  • Problem solving

-Analytical thinking

  • Strong communication and negotiation skills

  • Ability to behave and interact professionally with retailers

  • Able to travel around South Malaysia

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