CSM-Payroll (Sr. Manager Level)
2 weeks ago
About Darwinbox:
Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.
Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.
Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.
Job Description:
We are looking for an experienced Payroll SME with deep domain expertise and a passion for building intuitive, customer-first payroll solutions. You will work in a fast-paced SaaS environment, partnering with product managers, engineering, and design teams to craft and roll out scalable payroll products aligned with our vision. Your insights will help shape solutions that cater to the unique compliance and operational needs of the market.
Responsibilities
:
• Gain a deep understanding of customer requirements, identify and fill product gaps and generate new ideas that improve customer experience and drive growth.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities to create a product roadmap based on business and customer impact.
• Work closely with the engineering team to deliver quick time-to-market and optimal enhancements.
• Act as a subject matter expert and collaborate with the Marketing team to drive product promotions.
• Understanding of payroll concepts and an in-depth knowledge of all the possible variations required to manage global payroll /specific country is a must.
• Deep understanding of the regulatory requirements across various use cases is critical for this role.
• Understand technical challenges and make educated trade-offs with the Customer Success team.
Requirements
:
• A proven track record of managing all aspects of a successful product throughout its lifecycle is strongly preferred.
• Exposure to B2B SAAS products is an added advantage.
• Candidates with HR & Payroll domain expertise with a strong product and tech orientation without prior product experience can apply.
• Strong Design/ UX orientation is an added advantage.
• Need strong analytical and problem-solving abilities, team coordination, and management skills.
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