E-commerce & Live Operation Specialist

1 week ago

Mount Austin Johor, Malaysia ULIAO SDN. BHD. Full time

Location: Eco Palladium, Johor

Industry: Beauty & Wellness (E-commerce)

Employment Type: Full-Time

Your Responsibilities:

E-Commerce & Platform Management

  • Oversee daily operations on Shopify, Lazada, Shopee, TikTok, and other marketplaces.
  • Develop and execute e-commerce strategies to boost sales and enhance brand visibility.
  • Plan and optimize ad spent to maximize ROI and revenue growth.
  • Track and analyze key performance metrics (sales, ROAS, CTR, conversion rates)

Product Listings & Merchandising

  • Upload, optimize, and manage product listings with SEO-friendly descriptions and accurate specifications.
  • Plan promotional campaigns, product bundling, and category merchandising to drive conversions.
  • Conduct A/B testing and use data-driven insights to enhance product performance.

Live Stream Operation

  • Set up and check equipment to ensure smooth live sessions.
  • Manage and facilitate live-stream sessions to boost engagement and conversions.
  • Run ads and promotions during live streams to attract more viewers.
  • Troubleshoot technical issues quickly to keep the stream running smoothly.
  • Engage with customers in real-time and work with the live host to answer questions in the comment section.

Influencer Collaboration & Management

  • Use affiliate tools to search for and engage with affiliate creators to promote our brands and products.
  • Assist in setting performance goals and target plans for influencers conducting live sessions.
  • Monitor and evaluate influencer campaigns, tracking key metrics such as engagement, conversions, and sales impact.

Customer Service & Inventory Coordination

  • Collaborate with customer service teams to handle inquiries, complaints, and returns.
  • Pack and prepare orders for shipment accurately.
  • Coordinate with logistics and inventory to manage stock and ensure orders are fulfilled on time.
What we're looking for:
  • Bachelor's Degree in Marketing, Business, E-Commerce, or a related field.
  • 4+ years of experience in e-commerce, preferably in retail or consumer goods.
  • Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Facebook, Instagram, TikTok).
  • Strong ability to analyze data and make data-driven decisions.
  • Result-driven, able to work in fast-paced environments and meet tight deadlines.
  • Tech-savvy and multitasking skills to juggle multiple e-commerce operations seamlessly.
  • Fluency in English and conversational Mandarin is required to effectively communicate with Mandarin-speaking clients.
  • Experience managing regional or international e-commerce markets (Singapore, Malaysia, Indonesia) is a plus.

Join Us

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.

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