IT Service Desk

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

IT Service Desk & Access Management Analyst

Job Description
About the Role:

We are seeking a detail-oriented and customer-focused "IT Service Desk and Access Management Analyst" to join our IT Operations team. This hybrid role combines technical support expertise with secure access provisioning responsibilities, ensuring users receive timely assistance while maintaining compliance with identity and access protocols—particularly within Oracle environments.

Work Location
:
Onsite – JOHOR BAHRU (or) PENANG.
Key Responsibilities:
IT Service Desk Support:

• Triage Level 1–2 helpdesk tickets related to hardware, software, and network issues
• Document incidents, resolutions, and escalation paths in the ITSM platform
• Collaborate with infrastructure and application teams to ensure timely issue resolution
• Provide remote and in-person support for end-user devices, applications, and system access

Access Management & Role Provisioning:

• Assign, modify, and revoke Oracle roles and data access permissions based on business requests and compliance standards
• Create, maintain, and offboard users across enterprise systems: Oracle Fusion, OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, and Vertex along with DAS for users in fusion.
• Maintain Fusion license assignments and monitor usage for compliance and optimization.
• Set up and manage Procurement Agents in Oracle Fusion.
• Configure and manage Resources and Field Technicians in OFS and related systems.
• Implement and maintain Risk Management module in Oracle Fusion.
• Ensure compliance with Segregation of Duties (SoD) policies and user access controls.
• Perform periodic access reviews and support internal/external audits
• Other duties as assigned.

Required Qualifications & Competencies:

• 3+ years of experience in IT support, helpdesk operations, and ERP access management (Oracle, SAP or another Enterprise ERP)
• Strong understanding of ITIL practices and ticketing systems
• Ability to triage technical issues
• Excellent communication and documentation skills
• Must be willing to work on Shift (exact timings TBC)

Preferred Qualifications:

• Certifications: ITIL Foundation, CompTIA Security+, Oracle Certified Associate (OCA)
• 3+ years of experience in enterprise ERP application administration, preferably in Oracle Cloud - Oracle Fusion, OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, and Vertex along with DAS for users in fusion
• Exposure to GRC platforms and audit workflows
• Knowledge of data privacy, access governance, and compliance frameworks
• Familiarity with IT General Controls (ITGC), Segregation of Duties (SoD), and audit frameworks (e.g., SOX, ISO
• Experience with scripting or automation tools for access provisioning (e.g., PowerShell, Python) is a plus.
• Proficiency in SQL, BI Publisher, and Oracle reporting tools is a plus

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with or call to discuss your needs.

Review EEO Law & EEO Statement.