Customer Service Specialist

2 weeks ago


Greater Kuala Lumpur, Malaysia Manpower Malaysia Full time

Join our team to deliver exceptional customer support and be the key escalation point for complex cases.

Key Responsibilities:

  • Handle customer inquiries and provide timely, effective resolutions.
  • Serve as the escalation point for sensitive or complex issues.
  • Collaborate with internal teams to ensure smooth resolution and enhance service processes.
  • Maintain accurate records of customer interactions and feedback.

Requirements:

  • 2–3 years of customer service experience, preferably with escalation handling.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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