IT Support Specialist

2 weeks ago

Johor Bahru, Johor, Malaysia TG Human Resource Services Sdn. Bhd. Full time 36,000 - 48,000 per year

Specialized call center that provides technical support and customer service for complex products or services. They focus on resolving complex issues beyond standard support channels, offering 24/7 multilingual support to serve a global audience.

Job Responsibilties:

  • Perform log & route to Tier 2 or Resolver Team(s)
  • Perform 1st level troubleshooting on EUC/Server/Network
  • Basic POS troubleshooting
  • Application troubleshooting
  • Respond to the incoming enquiries/incident/request (Call, Email, Webchat, EUP, IVR handling)
  • Password reset and unlock.
  • Provide timely status update on issues escalated and to close tickets within service level agreement.
  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure)

Job Requirements:

  • Open for Malaysia citizen ONLY
  • Minimum 1 years of experience in IT support service desk / network security support
  • Minimum at Bachelor level
  • Excellent command of English, both written and spoken (MUST)
  • Willing to work 12-hour shifts.
  • Good to have: Possess an ITIL4 Foundation Certificate

Technical skills

  • 0ffice 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint/OneDrive)
  • MS Excel (Pivot, filter, graphs)
  • MS Windows
  • MS Sentinel
  • MS Defender
  • Basic Desktop Troubleshooting & Resolution
  • Basic Network Troubleshooting & Resolution
  • Basic Security Troubleshooting
  • BMC Remedy / ServiceNow
  • Cloud Telephony system
  • SIEM
  • Solar Winds
  • Firewall IDS/IPS

Non - Technical skills

  • Good communication skill
  • Good customer service skill

Job Type: Contract

Contract length: 98 months

Pay: Up to RM4,000.00 per month

Benefits:

  • Professional development

Application Question(s):

  • Are you Malaysian citizen?

Work Location: In person

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