Support Executive

7 days ago

Bangsar South, Malaysia Core Fusion Sdn Bhd Full time

Requirements

  • A high school Diploma or equivalent qualification is required; additional education or relevant certifications are a plus.
  • Previous experience in a customer support role or a similar customer-facing position is preferred.
  • Proficiency in using CRM software or customer support tools is an advantage.
  • Excellent Communication skills, both written and verbal, with a strong command of the English and Mandarin language is mandatory.
  • Empathy and the ability to actively listen to customer concerns, demonstrating genuine care and understanding.
  • Quick Problem-solving Skills and the ability to think on your feet in high-pressure situations.
  • A team player with a positive attitude and willingness to collaborate with colleagues.
  • Flexibility to work on rotating shifts, including day and swing shifts, as required.

Responsibility

  • Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.
  • Perform customer KYC (Know Your Customer) checks upon Clients' registration.
  • Provide accurate information and assistance regarding our products and services, effectively resolving customer concerns.
  • Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.
  • Document all customer interactions and maintain comprehensive records in our CRM system.
  • Collaborate with team members and other departments to escalate and resolve complex issues.
  • Identify recurring customer issues and proactively work to improve our support processes.
  • Follow up with customers to ensure their issues are fully resolved and gather feedback on their support experience.
  • Stay up to date with product knowledge and updates to provide the most accurate and relevant information to customers.
  • Daily process and monitor all deposit request by updating the relevant information into excel report.
  • Flag issues with team member or Manager to ensure all transactions are processed accurately and in a timely manner.
  • Daily reconciliation and update for cash flow of payment gateway and bank.
  • To perform other related duties assigned by superior from time to time.

Job Type: Full-time

Pay: RM3, RM3,600.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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