Retail Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia c3 lab sdn bhd Full time 43,800 per year

* Work location : Atria Shopping Gallery, Damansara Jaya, PJ.

* Age range 20-35

* Muslim friendly - PORK-FREE, ALCOHOL-FREE

* Permanent, full-time : 5 working days , 2 off days

* Hiring Malaysian Only, PERMANENT, FULL- TIME only

* Shortlisted candidates will be contacted within 7 working days

Your Roles include :

  • Oversee daily operations to ensure efficiency and smooth workflow.
  • Manage opening and closing duties and ensure compliance with policies.
  • Coordinate between different teams, such as kitchen, front-of-house, and service staff.
  • Lead, train, and supervise staff to ensure excellent service delivery.
  • Recruit, interview, and onboard new employees.
  • Conduct performance reviews and provide coaching for staff development.
  • Monitor and manage inventory levels, controlling stock movement to prevent waste.
  • Stock ordering for retail.
  • Create invoice for the B2B order and compile it for finance.
  • Submit payment for the finance department.
  • Prepare payroll for the HR department.
  • Create a button for the POS system (Zeoniq).
  • Maintain high standards of customer service and ensure customer satisfaction.
  • Implement and monitor food safety and quality checks.
  • Take B2B orders via WhatsApp.
  • Handle customer complaints and respond to feedback across all channels ( Email , IG & WhatsApp )
  • Provide online customer service and coordinate delivery with a third-party provider when necessary.
  • Conduct a weekly inspection tour at TRX and obtain a report from the TRX supervisor.

You Need to :

  • Have minimum SPM education level
  • Advantageous to have minimum 1 year experience in F&B/barista and similar capacity.
  • Be able to converse in English. Chinese is a plus.
  • Have Personal Vehicle
  • Be friendly and fun.
  • Be a team-player, positive and willing-learner
  • Be punctual and responsible
  • Be able to work shifts, public holidays and weekends

You Will be Provided :

  • Allowances and overtime
  • EPF/Socso/leave entitlement
  • Career progression and advancement
  • Fun working environment

Drop us your resume or WhatsApp Ms Lee

Job Types: Full-time, Permanent

Pay: RM3, RM3,700.00 per month

Benefits:

  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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