Operations Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marsh McLennan Full time 40,000 - 60,000 per year

We are seeking a talented individual to join our
ASO
team at
Marsh & McLennan Asia Business Services (MMABS)
. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Specialist - ASO

  • Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line.
  • Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.

We will count on you to:

  • Registration, Processing and Adjudication of claims within turnaround time.
  • Compute claims settlement and verify reimbursements from members / panel providers are correct.
  • Diligently monitor and follow-up on unsettled claims with members and/or outstanding information from clients / panel providers.
  • Provide quality customer service to clients over phone call or email
  • Follow up customer calls where necessary
  • To manage claims status, claims dispute, enrolment process, program details and all account management tasks
  • Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
  • Resolve client's enquiries efficiently and escalate problems / issues promptly
  • Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned

What you need to have:

  • At least a Bachelor's degree preferably of any field
  • Minimum of 2 - 3 years experience in Claims Operation for Medical / Employee Benefits policies
  • Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

  • Good communication and interpersonal skills
  • Willing to learn and take on new challenges
  • Detail oriented
  • Being team oriented

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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