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Hozpitality - front office manager

1 month ago

Kuala Lumpur, Malaysia Marriott International Full time

Job summaryAssist Front Office Manager in administering front office functions Supervise staff on a daily basis Ensure efficient check-in and check-out processJob seniority: associate levelResponsibilities• Manage day-to-day operations and meet customer expectations• Develop goals and plans, prioritize and organize work• Handle complaints, disputes, grievances, and conflicts• Supervise staffing levels to meet operational needs and financial objectives• Ensure regular communication with employees and recognize performance• Understand the impact on overall financial goals and manage to achieve or exceed goals• Lead, influence, and encourage team members• Build trust, respect, and cooperation among team members• Serve as a role model and perform duties in employees' absence• Maintain open, collaborative relationships and ensure the same within the teamRequirements• High school diploma or GED• 2 years experience in guest services, front desk, or related area OR• 2-year degree in Hotel and Restaurant Management or related major• No work experience required for degree holders

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