Sr. Technical Support, IT Operations

Description The Sr Tech Spt It Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and...

Job Responsibilities : To handle and respond to enquiries and liaisons with customers To be responsible in resolving customer support issues To raise internal work requests to ensure customer requests, enquiries about products and services are met and internal requests are followed up in the interestof customer satisfactions. To effectively assist the...

Job Responsibilities : To handle and respond to enquiries and liaisons with customers To be responsible in resolving customer support issues To raise internal work requests to ensure customer requests, enquiries about products and services are met and internal requests are followed up in the interestof customer satisfactions. To effectively assist the...

Reporting to the Group Lead, Operations Management, the incumbent works to provide user support on Proximity (desk-side) service. Key responsibilities include but are not limited to: - To provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global...

**Technical Skills**: - Good experience and exposure to Linux/Unix - Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus - Basic knowledge of macros. - Basic knowledge on Cluster and Active Directory - Usage of MS Office suite (MS Outlook, MS Word and MS...

**Posiiton **:Operation and Proximity Support Analyst - G5 **Work Location**:Cyberjaya **Working Hours**: Monday - Friday / 08.30am - 05.30pm **Salary**: RM3400 (Fixed) **Intake**: July 2023 **(Prefer with someone currently not working)** **Contract Duration**: 12 month contract (Renew based on performance) - To provide the proximity support and...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Job Summary** **What is the opportunity?** Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time...

Administration , Communication , Change Management , Databases , English , Integration , Linux , Management , Networking , Oracle , Research , Risk Management , SQL , Teamwork , Troubleshooting , Testing , Unix , Windows , A , Ability , Acceptance Testing , Access , Access Control , Achieve , Activities , Actual , Administration , Administration Support ,...

We are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system. Training will be provided! Job Details: - Provide first-level technical support and troubleshooting...

Key responsibilities include but are not limited to:to provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global Service Centre and WRMalaysia officeEnsure the smooth running of the virtual and onsite conferences, audio/video services through providing...

**Responsibilities**: - To handle and respond to enquiries and liaisons with customers - To be responsible in resolving customer support issues - To raise internal work requests to ensure customer requests, enquiries about products and services are met and internal requests are followed up in the interestof customer satisfactions. - To effectively assist...

**Job title: IT Support** **Location: Cyberjeya** **Job Type: Permanent** **Skill set & Experience** **General** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling environment; -...

**Responsibilities**: Trainer - Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required - Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts -...

WHY JOIN US?We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly.“”JOB RESPONSIBILITIES:Job Description Provide technical support for broadcast related issues consist of both baseband and network aspects that affects transmission...

**Responsibilities**: Trainer - Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required - Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts -...

Job Scope: - Assist BA to detailed business analysis, outlining problems, opportunities and solutions for a business - Assist BA defining and prepare business requirements and documentation (URS, SRS, SDS,etc) - Assist in studying current practices; designing modifications - Understand and communicate operational impact of any changes - Assist BA to perform...

1. Provide first-level technical support and troubleshooting assistance for users encountering issues with the system. 2. Respond promptly to inquiries, incidents, and service requests related to the 3. Diagnose and resolve basic technical problems with the system, including login issues, navigation problems, and basic functionality inquiries. 4. Document...