Engineer, Broadcast Infra Support

Found in: Talent MY C2 - 2 weeks ago


Cyberjaya, Malaysia Astro Full time

WHY JOIN US?

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“”

JOB RESPONSIBILITIES:

Job Description

Provide technical support for broadcast related issues consist of both baseband and network aspects that affects transmission availability.

Responsibilities include:

Provide 2nd level recovery / trouble shooting of technical issues of baseband & network infrastructure across Broadcast platform.Monitors and maintains Astro News/Sports newsroom systems, installation and configuration of hardware and software for end users.Resolve Trouble Tickets (TT) that are escalated from other engineering units or by operational teams.Ensure timely escalation of technical issues to 3rd level support and follow up closely for issue resolution.Perform proactive monitoring on the systemperformance end to end to ensure compliance with specifications and act accordingly immediately as per the SOP when required.Delivers effective and best in class support and performs day-to-day duties and tasks in accordance with the KPI (Key Performance Indicator).Execute corrective, preventive, and proactive maintenance activities as per departmental SOP and KPI.Generate accurate and updated daily shift reports, performance data reports, incident reports and ad-hoc reports as required in a timely manner.Recommend process improvements to minimize TT resolution time and other additional improvements to daily operations within the department.Proactive communication (internal and external) of incidents or planned activities to manage customer expectations.

Requirements :

Candidate must possess at least a bachelor’s degree in engineering (Computer/Telecommunication), Electrical and electronics or equivalent.Minimum of 2- 3 years working experience in IT/Broadcast with experience as a team lead or supervisory role.Experience in TV Broadcast, DTT, OTT or Digital Media is an added advantage.Able to work 12 hours rotational shift, flexible and willing to work long or unsocial hours when necessary.Have hands-on experience in Windows Servers , Active Directory, DNS, DHCP, Microsoft SQL Server, Mc Afee, and Linux servers.Knowledge in database system (SQL & MYSQL), SQL scripting, backend testing and API testing i.e., Postman & SoapUIKnowledge and Professional Certification in Cloud Computing (i.e., AWS), Networking i.e., CCNA is an added advantage. 

REQUIREMENTS:


  • Senior Engineer, Broadcast M&C Project Engineer

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia Astro Full time

    WHY JOIN US?We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly.“”JOB RESPONSIBILITIES:Specializing in Monitor and Control Systems Architecture, your key focus is to assess, plan, design, execute, and optimize the existing and the new...

  • Senior Associate, Broadcast System

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia Astro Full time

    WHY JOIN US?We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly.“”JOB RESPONSIBILITIES:Overall responsibility and accountability for architecture of technology systems within Astro content platforms in AABC and the ACBC broadcast centers.Work...

  • Associate, MCR Engineer

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia Astro Full time

    WHY JOIN US?We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly.“”JOB RESPONSIBILITIES:What you will do:Handle 24x7 end to end monitoring service and perform first level service recovery for Astro DTH, IPTV, Broadband, OTT, DIGITAL and IT...


  • Cyberjaya, Malaysia Astro Full time

    WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...


  • Cyberjaya, Malaysia LH Agency Full time

    Company:NTT Group Location: Cyberjaya, selangor Position1: Client Support Officer(L1) - 3 full time Position 2: Junior-Senior Client Support Engineer-2full time **Job Types**: Full-time, Permanent **Salary**: RM3,500.00 - RM4,500.00 per month **Benefits**: - Maternity leave - Opportunities for promotion - Professional development Schedule: -...

  • Technical Support

    4 days ago


    Cyberjaya, Malaysia Abhidi Solution Full time

    **Technical Skills**: - Good experience and exposure to Linux/Unix - Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus - Basic knowledge of macros. - Basic knowledge on Cluster and Active Directory - Usage of MS Office suite (MS Outlook, MS Word and MS...

  • Support Analyst

    4 days ago


    Cyberjaya, Malaysia Atos Full time

    **SUPPORT ANALYST**: - Publication Date: Apr 30, 2024- Ref. No: 511831- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as the...

  • Support Analyst

    1 day ago


    Cyberjaya, Malaysia Atos Full time

    **SUPPORT ANALYST**: - Publication Date: Feb 9, 2024- Ref. No: 507500- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as the global...

  • Cloud Engineer

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia Logicalis Australia Full time

    We are seeking for a Level 2 Azure Cloud Engineer based in Cyberjaya Malaysia, you will be dedicated to improving and supporting our managed services customer environments. The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.In this role, you will be part of an experienced cloud...


  • Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving...

  • L2 Technical Support

    2 weeks ago


    Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

  • L2 Technical Support

    2 weeks ago


    Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

  • Sr. Technical Support, IT Operations

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia Concentrix Full time

    Description The Sr Tech Spt It Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and...

  • Sr. Technical Support, IT Operations

    Found in: beBee S MY - 3 weeks ago


    Cyberjaya, Malaysia Concentrix Full time

    Job Title:Sr. Technical Support, IT OperationsJob DescriptionThe Sr Tech Spt It Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent...

  • Sr. Technical Support, IT Operations

    Found in: beBee S MY - 4 weeks ago


    Cyberjaya, Malaysia Concentrix Full time

    Job Title:Sr. Technical Support, IT OperationsJob DescriptionThe Sr Tech Spt It Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent...

  • MS Engineer

    Found in: beBee S MY - 4 weeks ago


    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Senior Systems Engineer

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia Logicalis Australia Full time

    We are looking for a highly experience Senior System Engineer with a strong background in Citrix to join our team in Cyberjaya. As a Senior System Engineer, you will be providing end user support services to our important customers in Australia and around the region. Your expertise will be instrumental in delivering top-notch services and managing our...

  • L2 Network Engineer

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia OCBC Bank Full time

    L2 Network Engineer -(230000YM) Description Tittle: L2 Network Engineer (Satellite Command Center - SCC)  Job  Responsibilities:  Monitor and perform regular health check on network infrastructure from alerts. Responsible for the incident management process, which involves logging of the incident into HP Service Manager, incident...

  • Senior Sales Engineer

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia QNX Software Systems Full time

    Worker Sub-Type:Regular Job Description: WHAT YOU WILL DOAchieve mastery of all BlackBerry/Cylance Cyber TechnologiesHelp organisations deliver best of breed enterprise mobility solutionsUse exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with CXO- and VP-level...

  • Full Stack Engineer

    Found in: Talent MY C2 - 2 weeks ago


    Cyberjaya, Malaysia Nityo Infotech Full time

    Communication , Engineering , Java , AIA , Agile , Agile Environment , Applications , Area , Azure , Building , Communication , Company , Critical , Critical Systems , Database , Date , Department , Description , Design , Determined , Digital , Division , Duties , Education , Enable , Encompassing , Engineering , Existing , External , Financial , Full ,...