Engineer, Broadcast Infra Support
Found in: Talent MY C2 - 2 weeks ago
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“”
JOB RESPONSIBILITIES:
Job Description
Provide technical support for broadcast related issues consist of both baseband and network aspects that affects transmission availability.
Responsibilities include:
Provide 2nd level recovery / trouble shooting of technical issues of baseband & network infrastructure across Broadcast platform.Monitors and maintains Astro News/Sports newsroom systems, installation and configuration of hardware and software for end users.Resolve Trouble Tickets (TT) that are escalated from other engineering units or by operational teams.Ensure timely escalation of technical issues to 3rd level support and follow up closely for issue resolution.Perform proactive monitoring on the systemperformance end to end to ensure compliance with specifications and act accordingly immediately as per the SOP when required.Delivers effective and best in class support and performs day-to-day duties and tasks in accordance with the KPI (Key Performance Indicator).Execute corrective, preventive, and proactive maintenance activities as per departmental SOP and KPI.Generate accurate and updated daily shift reports, performance data reports, incident reports and ad-hoc reports as required in a timely manner.Recommend process improvements to minimize TT resolution time and other additional improvements to daily operations within the department.Proactive communication (internal and external) of incidents or planned activities to manage customer expectations.Requirements :
Candidate must possess at least a bachelor’s degree in engineering (Computer/Telecommunication), Electrical and electronics or equivalent.Minimum of 2- 3 years working experience in IT/Broadcast with experience as a team lead or supervisory role.Experience in TV Broadcast, DTT, OTT or Digital Media is an added advantage.Able to work 12 hours rotational shift, flexible and willing to work long or unsocial hours when necessary.Have hands-on experience in Windows Servers , Active Directory, DNS, DHCP, Microsoft SQL Server, Mc Afee, and Linux servers.Knowledge in database system (SQL & MYSQL), SQL scripting, backend testing and API testing i.e., Postman & SoapUIKnowledge and Professional Certification in Cloud Computing (i.e., AWS), Networking i.e., CCNA is an added advantage.REQUIREMENTS:
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