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Area Network Manager

1 month ago

Malaysia J&T Express (Malaysia) Sdn Bhd Full time

Area Network Manager - Terengganu at J&T EXPRESS (MALAYSIA) | Hiredly Malaysia Area Network Manager - Terengganu J&T EXPRESS (MALAYSIA) SDN BHD

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This job is an Area Network Manager role overseeing operations in a specific region, ensuring timely delivery, customer satisfaction, and team management. You might like this job because you will oversee a motivated team, optimize delivery routes, and ensure high customer satisfaction.

Undisclosed

Terengganu

Full-Time

few days ago

Job Description

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities :-

Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.
Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.
Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.
Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.
Any ad-hoc task assigned by the management.

Job Requirements

A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.
At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.
Strong leadership and team management skills to motivate and guide a diverse team of employees.
Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

Skills Time Management Interpersonal Communications Communication Leadership Team Management Logistics Supply Chain Management Company Benefits Accessible to Public Transportation

Near to LRT, Bus as well as KTM station.

Medical Claims

Covers medical claims to any Clinic under the HealthMetrics Medical Claim.

Snacks & Drinks

Free snacks & drinks are provided

Additional Info Company Activity

Last active - few hours ago

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive

Job Specialisation

Others

Company Profile J&T EXPRESS (MALAYSIA) SDN BHD Logistics • More than 5000 employees

J&T Express is a global logistics service provider with leading express delivery businesses in Southeast Asia and China, the largest and fastest-growing market in the world. Founded in 2015, J&T Express network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

As a leading express delivery service provider in Southeast Asia and China, J&T Express serves the largest and fastest-growing consumer and e-commerce markets and has expanded its global footprint in the Middle East, Africa and Latin America.

We partner with the world's leading e-commerce, social media and live streaming platforms, to provide efficient and safe services for a pleasant experience, J&T Express' extensive logistics network connects brands with their global consumers.

We enhance and broaden our services. We strive to unlock our potential and bring ourselves forward in the industry. It is with great confidence J&T Express has chosen the right trade in Malaysia delivering a sustainable performance as we navigate closer towards fulfilling our ambition in becoming one of Southeast Asia's transit hub.

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