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Customer Service Representative

3 months ago

Kuala Lumpur, Malaysia Randstad Malaysia Remote Work Freelance Full time

about the company
Randstad is partnering with a pioneer fintech company committed to revolutionizing financial services through innovative technology. Their focus is on delivering secure, user-friendly solutions that simplify financial management for individuals and businesses.

about the job
As a Customer Service Representative, you'll assist customers with our financial products, resolve issues, and ensure a seamless experience. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

about the manager/team
You'll be joining a supportive team led by an experienced manager who values collaboration and growth. The team is dedicated to delivering exceptional customer service and works closely together to achieve common goals. Expect a positive environment where your contributions are recognised and encouraged.

key responsibilities

Handle customer inquiries and complaints, provides product and service information, resolves issues, processes orders and transactions, and documents interactions. They also escalate complex issues, follow up with customers to ensure satisfaction, maintain product knowledge, meet performance targets, and collaborate with team members to deliver a seamless customer experience.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree