Travels assistant coordinator

4 weeks ago

Kuala Lumpur, Malaysia Aig Full time

Travels Assistant Coordinator - Vietnam Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. General Insurance General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. About the role What you need to know: Job Description Respond to policyholders' enquiries offering appropriate solutions and information. Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations. Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors Schedule and make follow-up calls on complex cases to customers Liaise with vendors, involved third-parties and family members during active cases Enter all case-related documentation into the relevant systems What we're looking for: Requirement Full-Time positions available MUST BE WILLING TO WORK IN A SHIFTING SCHEDULEDiploma/ Degree preferred or/with 1 year + equivalent work experience Demonstrated customer service experience Ability to solve complex problems Excellent interpersonal, telephone and computer skills Working hours 7.30am – 8.30pm / 7.30pm – 8.30am (13 hours per day) / 4 working days max per week(Follow Duty Roaster)Per month 16 working days.

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