Travels Assistance Coordinator
2 days ago
Travels & Claims Coordinator
**Description**:
Respond to policyholders’ enquiries offering appropriate solutions and information.
Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
Schedule and make follow-up calls on complex cases to customers
Liaise with vendors, involved third-parties and family members during active cases
Enter all case-related documentation into the relevant systems
**Requirement**:
Diploma/ Degree preferred or/with minimum 2 or more years’ of equivalent work experience
Preferably Senior Executives specializing in Customer Service or equivalent.
Full-Time positions available
MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
Demonstrated customer service experience
Ability to reason and solve complex problems
Excellent interpersonal, telephone and computer skills
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
**Functional Area**:
OP - Operations
**Estimated Travel Percentage (%)**: Up to 25%
**Relocation Provided**: No
AIG Travel Assist Malaysia Sdn Bhd
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