Travel Assistant Coordinator
4 days ago
**Travels & Claims Coordinator**
Description:
- Respond to policyholders’ inquiries offering appropriate solutions and information.
- Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals, and medical evacuations.
- Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
- Schedule and make follow-up calls on complex cases to customers.
- Liaise with vendors, involved third-parties and family members during active cases.
- Enter all case-related documentation into the relevant systems.
**Requirement**:
- At least 1 year(s) of working experience in the related field is required for this position.
- MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
- Demonstrated customer service experience
- Ability to reason and solve complex problems
- Excellent interpersonal, telephone and computer skills
**Salary**: RM3,500.00 - RM4,500.00 per month
Schedule:
- Day shift
- Evening shift
- Night shift
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