Vip customer service

3 weeks ago


Kuala Lumpur, Malaysia Ola Technologies Sdn Bhd Full time

Job summaryContact users through Whats APP and other methods Maintain contact with VIP users to increase activity and loyalty Daily maintenance and tracking of VIP usersJob seniority: mid-to-senior levelResponsibilities• Contact users through Whats APP and other methods• Establish and maintain contact with VIP users• Increase VIP user activity and loyalty• Daily maintenance and tracking of VIP users• Guide users to be active and consuming on the platform• Collect and feedback the needs of VIP users• Implement service strategies and processes for VIP usersRequirements• Minimum 5 years experience in customer service• Strong social and communication understanding skills• Proficient in basic office software skills• Proactive in work• Familiarity with the local Internet and entertainment industry market• Understanding of pan-entertainment products• Experience in sales industry• Strong business ability• Strong sense of goals• Self-motivationKey Skills Needed• Strong social and communication understanding skills• Proficient in basic office software skills• Familiarity with the local Internet and entertainment industry market• Understanding of pan-entertainment products• Experience in sales industry• Strong business ability• Strong sense of goals• Self-motivation


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