User Operations User Lifecycle and Vip

1 month ago


Kuala Lumpur, Malaysia BingX Full time

**About BingX**
- One of the head cryptocurrency exchanges
- An international digital service financial institution with branch offices in North America, Canada, the EU & Singapore.
- One of the top 10 cryptocurrency trading platforms
- A crypto social trading exchange that offers spot, derivatives and copy trading services to more than 100 countries worldwide.
- Access to the fast-growing cryptocurrency market connecting them with expert traders through an investment platform.

As the first trading platform that connects high-level traders with regular users; More than 3,000 of the world's outstanding traders have joined and settled in; BingX is committed to making crypto trading easy to use and benefit more users. Within two years, our platform has supported Over 10 Native Languages, serving users from over 100 countries and regions, globally. We aim to become the first go-to Social Trading Network for the increasingly hyperconnected world.

**Our current vacancy | Full-time | Long-term | REMOTE**

**Responsibilities**
- Enhancing user lifecycle management for target business segments based on data analysis and growth requirements
- Developing and implementing user activation and retention strategies, continuously optimizing through experimentation
- Understanding pain points and needs of VIP/large clients, refining the platform's VIP/large client service system to enhance satisfaction and loyalty
- Collaborating with Product, Operations, and Technology teams to integrate resources, track data continuously, and achieve business growth objectives

**Requirements and skills**
- 3-6 years of experience in the field, with preference given to those with experience in cryptocurrency or brokerage-related roles
- Strong business acumen and ability to integrate resources effectively, demonstrating excellent cross-departmental communication skills
- Excellent business thinking, logical analysis, and systematic planning skills
- High sensitivity to data, with the ability to quickly understand changes in the business environment and customer needs
- Bilingual in **English and Chinese **will be highly advantageous

**Working at BingX**
- Be part of the future of finance technology and achieve meaningful goal
- Great career development in a fast-growing company
- Market competitive salary
- Fully remote / work-from-home
- Follow your local vacation and other benefits
- Professional development
- Join an international and diversified team



  • Kuala Lumpur, Malaysia Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • Vip customer service

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ola Technologies Sdn Bhd Full time

    Job summaryContact users through Whats APP and other methods Maintain contact with VIP users to increase activity and loyalty Daily maintenance and tracking of VIP usersJob seniority: mid-to-senior levelResponsibilities Contact users through Whats APP and other methods Establish and maintain contact with VIP users Increase VIP user activity and loyalty Daily...

  • User Feedback

    7 days ago


    Kuala Lumpur, Malaysia WE17 Pte Ltd Full time

    1. Read user feedback which sent via Feedback app inbuilt in phone. 2. Find issues from user feedback 3. Investigate issues by communication with users 4. Highlight critical issues asap. 5. Manage user groups. **Requirements**: 1. Familiar with the functions of the main modules of the phone, such as Network, Wi-Fi, Bluetooth, NFC, mobile phone testing...


  • Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Open for local Malaysian and expats residing in Malaysia** **Microsoft Intune Management** - Policy Deployment & Configuration Windows device management, deploying and fine-tuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. -...


  • Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role The End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff. The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes: - user device services...


  • Kuala Lumpur, Malaysia EBC Group Full time

    **Job Summary**: We are in search of a dynamic and results-driven professional to join our marketing team as a User Growth Specialist (Focus EDM & Event Marketing). In this role, you will play a key part in expanding our user base through strategic EDM campaigns, engaging events, and innovative growth initiatives. **Key Responsibilities** **1. EDM Campaign...


  • Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...


  • Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User Experience **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank's branding guidelines. - Interprets business needs / user requirement to...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Functional _(job responsibilities)_ - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank’s branding guidelines. - Interprets business needs / user requirement to identify key current and future...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Payd Full time

    Payd is a "force for good " startup with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a User Experience Designer to join our growing team in Malaysia. We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is...


  • Kuala Lumpur, Malaysia Payd Full time

    Payd is a "force for good " startup with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a User Experience Designer to join our growing team in Malaysia. We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Payd Full time

    Payd is a "force for good " startup with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a User Experience Designer to join our growing team in Malaysia. We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is...

  • Event Operations

    2 months ago


    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Planning, organizing and following up users and family’ events. Organize events according to users of different levels and races. Mainly responsible for online events, offline will be considered after the epidemic has eased. Understanding Chinese and Malay users need & wants, optimize activities to attract more users. Tracking data during...


  • Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...


  • Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    Our client - a global member-owned cooperative and the world’s leading provider of secure financial messaging services, is seeking a highly experienced **End User Service Manager** with the following responsibilities and requirements: - Experienced in Teams Meeting Room (TMR) - Implementation & Launch Program, and Teams Meeting Room Service Manager....


  • Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 5968- Job Description: - **Summary** Ensure the tasks in the User Support Section are managed and resolved as per SLA and completed within the stipulated time frame. **Key Highlight on the responsibilities: - ** 1. Project Management 2. System & User Support 3. Policy & Compliance **Responsibilities**: 1. Production Support - ensure it is...


  • Kuala Lumpur, Malaysia Playwing Full time

    **User Acquisition Manager (VAS)** **Location: Remote** **About the Position**: **Key Responsibilities**: - Develop and implement comprehensive user acquisition strategies targeting VAS - Identify and negotiate with direct publishers and media buyers to secure traffic - Optimize campaigns to improve CPA and overall ROI - Monitor and analyze performance...


  • Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...


  • Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...