Manager, End User Experience

4 weeks ago

Kuala Lumpur, Malaysia AIA Full time

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

As a Microsoft 365 Assistant Manager, you will have the ability to directly impact successful business adoption of our End User Service Technologies.

Responsible for envisioning and developing the technical solutions that meets our Company End User Computing needs, counsel on business transformation with the aim of aligning people, processes, and technology while encouraging a relationship with our business partners as a trusted advisor.

Roles and Responsibilities:
- Work in close collaboration with M365 Product & Service Management team and IT operations. You will provide technical thought leadership for EUS emerging products for the business.- Ensure Service Support and Service Delivery processes are based on agreed Service Levels.- End to end shareholder management in establishing and handling expectation to achieve business expectations and impactful results.- Establish, support and maintain the deployment of Microsoft 365 infrastructure.- Provides domain expertise in the specification of our AIA’s business requirements, performance levels and the prioritising of Microsoft 365/Dynamic 365 & Power Platform /Azure Active Directory relates initiatives, changes and service requests, ensuring traceability back to desire business outcomes.- Supported and implemented projects for end users in on-premise Exchange & Hybrid environment with O365, and services migrating to O365.
- Coordinate with Service Desk and L2/L3 support teams around the globe for issue resolution.-
- Acts as the focal point of contact for incidents, problems and changes to the Microsoft 365/Dynamic 365 & Power Platform and Azure Active directory services.- Works with Functional Lead to build, design, implement and maintain Microsoft 365 services strategies, policies, business plans, innovations roadmap, processes, frameworks and standards that are fit for purpose considering the interests of the AIA Business Units.- Build and maintain detailed documentation of Microsoft 365 infrastructure, processes and procedures.- Work with our Business Units, IT Development, and IT Infrastructure team members to ensure overall performance meets/exceeds service level objectives- Coordinate and work with key vendors.- Conduct performance assessments in accordance with Company process.- Actively seek improvements to the team’s process
- Other Benefits
- Flexible working hours (4+1)
- Work-life balanced environment
- Provide annual leave and birthday leave
- Coverage for medical insurance
- Provide equal opportunity to all
- #LI-SS1
- Build a career with us as we help our customers and the community live healthier, longer, better lives._

  • Manager, End User Experience

    4 days ago

    Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...

  • Manager, End User Experience

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User Experience **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank's branding guidelines. - Interprets business needs / user requirement to...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Functional _(job responsibilities)_ - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank’s branding guidelines. - Interprets business needs / user requirement to identify key current and future...

  • Project Manager End User Services

    4 weeks ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    Our client - a global member-owned cooperative and the world’s leading provider of secure financial messaging services, is seeking a highly experienced **End User Service Manager** with the following responsibilities and requirements: - Experienced in Teams Meeting Room (TMR) - Implementation & Launch Program, and Teams Meeting Room Service Manager....

  • User Experience Designer

    4 days ago

    Kuala Lumpur, Malaysia Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • End User Computing Expert

    4 days ago

    Kuala Lumpur, Malaysia Projective Full time

    Are you dedicated to delivering best-in-class end-user products and services to users across the globe? Are you a seasoned expert in Windows, Microsoft 365 and SharePoint? Then you are the **End User Computing expert** we need to design, engineer, deliver and manage end-user products to a global user base. We are **Evergreen Consulting Asia,** a...

  • End User Devices Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Open for local Malaysian and expats residing in Malaysia** **Microsoft Intune Management** - Policy Deployment & Configuration Windows device management, deploying and fine-tuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. -...

  • Associate Director, End User Technology

    3 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...

  • Associate Director, End User Technology

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User ExperienceIf you are looking to excel and make a difference, take a closer look at us...Functional (job responsibilities) Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines. Interprets business needs / user requirement to identify key current...

  • Business Service Manager, End User Services

    2 months ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role Swift End User Services organization is looking an enthusiastic Business Service Manager to support its growth. The End user Services organization aims at delivering world-class enterprise service to its internal community. It is focusing on the M365 suite including the Power Platform, as well as Audio & Video, Telephony, End user devices,...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usFunctional _(job responsibilities)_ Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines. Interprets business needs / user requirement to identify key current and future customer needs...

  • Business Service Manager, End User Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the RoleSwift End User Services organization is looking an enthusiastic Business Service Manager to support its growth.The End user Services organization aims at delivering world-class enterprise service to its internal community. It is focusing on the M365 suite including the Power Platform, as well as Audio & Video, Telephony, End user devices, and...

  • IT Asset Manager, End User Services

    1 week ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role The End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff. The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes: - user device services...

  • IT Asset Manager, End User Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the RoleThe End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff.The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes:user device services (laptops,...

  • End User Devices Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    Open for local Malaysian and expats residing in MalaysiaMicrosoft Intune Management Policy Deployment & Configuration Windows device management, deploying and finetuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. Compliance & Security...

  • Digital user experience

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...

  • Digital user experience

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...

  • User experience designer

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Payd Full time

    Payd is a "force for good " startup with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a User Experience Designer to join our growing team in Malaysia. We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is...