Business Service Manager, End User Services

2 months ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

Swift End User Services organization is looking an enthusiastic Business Service Manager to support its growth.

The End user Services organization aims at delivering world-class enterprise service to its internal community. It is focusing on the M365 suite including the Power Platform, as well as Audio & Video, Telephony, End user devices, and Automation services.

What to Expect?

Relationship & Service Management- Build strong, collaborative relationships with business units, product owners and technology partners- Act as the bridge between End Users Services department and the business groups- Track user satisfaction and stakeholder feedback, finding opportunities to continuously improve services and relay this feedback to product owners)- Establish effective communications around service design, delivery and operations : new product, upgrades, changes, incidents, problems.- Professionally balance stakeholder expectations vs reality, especially around demand prioritization, product preferences and delivery timelines.- Champion End Users Services strategy, roadmap, services, people and processes. Demonstrate expertise around one or more product categories.

Business Knowledge- Develop an understanding of the main business activities and strategic objectives of the business groups represented.- Develop an understanding around how End User Services can improve the stakeholder productivity / efficiency, both in delivering its main business activities and achieving its strategic objectives.- Understand end-user expectations and bring this perspective to product owners for continuous improvement.

Adoption & Value- Understand how to identify and improve the value realization around the adoption of strategic end user services- Work collaboratively with collaborators to prioritize initiatives that will deliver the greatest value- Find opportunities for using end user services in new and innovative ways- Champion initiatives that result in new and better ways of doing business.

Project Delivery- Ensure that delivery teams provide regular reports regarding project status, issues, and changes to support regular collaborator communications and relationship management- Work with project managers and collaborators to ensure service requirements are captured, understood and agreed by all parties

Industry Expertise & Knowledge- Understand the EUS industry, trends, and future direction.- Understand how companies in similar industries are using EUS to improve collaboration, productivity and efficiency- Develop innovative ideas to improve EUS services

What will make you successful?
- Able to work with senior collaborators to influence outcomes.
- Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.
- Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
- Able to drive and facilitate co-creation to offer creative, innovative, and strategic solutions to business challenges.
- Strong customer service orientation.
- Ability to conduct research into project and portfolio management issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and self-directed; able to effectively prioritize and complete while under pressure.
- Team oriented and skilled in working within a collaborative environment.

You may want to reach out to the recruiter for more information via LinkedIn;
Victor Ooi

, Senior Talent Acquisition.

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, or veteran/military status._

  • Business Service Manager, End User Services

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the RoleSwift End User Services organization is looking an enthusiastic Business Service Manager to support its growth.The End user Services organization aims at delivering world-class enterprise service to its internal community. It is focusing on the M365 suite including the Power Platform, as well as Audio & Video, Telephony, End user devices, and...

  • Project Manager End User Services

    4 weeks ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    Our client - a global member-owned cooperative and the world’s leading provider of secure financial messaging services, is seeking a highly experienced **End User Service Manager** with the following responsibilities and requirements: - Experienced in Teams Meeting Room (TMR) - Implementation & Launch Program, and Teams Meeting Room Service Manager....

  • IT Asset Manager, End User Services

    2 weeks ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role The End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff. The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes: - user device services...

  • IT Asset Manager, End User Services

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the RoleThe End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff.The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes:user device services (laptops,...

  • IT Asset Manager

    3 weeks ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    Our client is seeking an EUS ALM Manager (Asset and Lifecycle Manager) responsible for the effective monitoring, management of hardware and software and services assets throughout the lifecycle. This person will be responsible for designing, implementing, and operating an effective asset management strategy and leadership to the ALM team. This will include...

  • Manager, End User Experience

    4 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...

  • End User Services, Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...

  • End User Services, Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier,...

  • End User Devices Consultant

    4 weeks ago

    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Open for local Malaysian and expats residing in Malaysia** **Microsoft Intune Management** - Policy Deployment & Configuration Windows device management, deploying and fine-tuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. -...

  • My Services Analyst

    3 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job Description: The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business. The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams, and the Balance Sheet...

  • My Services Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job Description: The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business. The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams, and the Balance Sheet...

  • End User Computing Expert

    6 days ago

    Kuala Lumpur, Malaysia Projective Full time

    Are you dedicated to delivering best-in-class end-user products and services to users across the globe? Are you a seasoned expert in Windows, Microsoft 365 and SharePoint? Then you are the **End User Computing expert** we need to design, engineer, deliver and manage end-user products to a global user base. We are **Evergreen Consulting Asia,** a...

  • My Services Analyst

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job summaryJob Description: The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business.The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams and the Balance...

  • My Services Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job summaryJob Description: The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business.The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams and the Balance...

  • My Services Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job summaryJob Description: The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business.The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams and the Balance...

  • Manager, End User Experience

    6 days ago

    Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...

  • Manager, End User Experience

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

  • My Services Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job summaryJob Description: The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business.The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams and the Balance...

  • My Services Analyst

    1 month ago

    Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job summaryJob Description: The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business.The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams and the Balance...

  • End User Devices Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    Open for local Malaysian and expats residing in MalaysiaMicrosoft Intune Management Policy Deployment & Configuration Windows device management, deploying and finetuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. Compliance & Security...