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End User Services, Analyst
2 weeks ago
- As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with _
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._
If you believe in developing a better tomorrow, read on.
About the Role
End User
- Investigate, diagnose & resolution of service requests. Troubleshoots PC software and hardware failures
Handling service requests
- Move, Add, Change of hardware & software
- Ensure that hardware & software are installed according to ING Standard Policy & Guidelines
- Monitor the status and the progress of the assigned requests. Ensure service requests are resolved within SLA
- Closure of service requests in Service Desk
- Technical support for PCs.
- Troubleshoot & resolve problems encountered by the agents
- Support for Blackberry. iPhone & iPad for specific Staffs.
- Assist the Desktop Manager to monitor and track the day to day operation of the service requests and incident to ensure service requests are attended according to SLA.
- Assist and provide guidance to the team mate to resolved issues and problem as well.
- Performing desktop software migration and upgrade (XP to window 7, McAfee safeboot, etc).
- Patch deployment. Ensure that PCs/notebooks have uptodate patches. Manual deployment of patch for those failed to patch equipment
- Maintain an asset inventory list for the floors/branches under his supervision. Any administration for desktop and printer. (Purchasing and assessment)
- Antivirus for the desktop was uptodate.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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