Associate Director, End User Technology

3 weeks ago

Kuala Lumpur, Malaysia AIA Full time

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Associate Director of End User Technology responsible for the engineering and operations of consistent and outstanding Group-wide end user technology and service management, deliver an improved user experience capability across multiple locations including 40,000+ devices on time, on budget and to the quantified happiness of the user community. We need a person responsible for the end user computing standards, compliance by BU’s, reporting, governance. Sub-functions include administration of O365, M365 Dynamics, OS engineering, packaging and patching.

Responsibilities include, but are not limited to, the following:
Show the standard for end user computing technology. Responsible for creation, upkeep of such standard along with automation of any workflows associated with or emanating from such standard.

Responsible for timely reporting and flagging non-compliance to BU’s.

Work with the GCI (GEO) governance and architecture function to envision and define a forward looking, coordinated and outstanding Group-wide End User Technology estate. Towards this the incumbent is encouraged to communicate, liaise and co-ordinate with Group and BU users world-wide to understand use cases, quantify demand, communicate plans and publish an end user technology strategy and roadmap (with approval of Director GCI).

Build and implement the next generation End User Experience passionate about Office 365, work together, Mobility, Video and Biometric capability.

Ensure that office facilities and user experience are fully coordinated for detailed and outstanding user experience.

Scope of the role is 40,000+ devices across multiple locations and technologies
- Build a career with us as we help our customers and the community live healthier, longer, better lives._

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