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Customer Relation Consultant

2 months ago

Malaysia The Coffee Bean Full time

Last Updated on 04 May '24
Expiring on 01 Jun '24

RM 8000 / month

Service Customer:

- Interact with customers in a professional and courteous manner to understand their requirements.

- Address customer inquiries and concerns promptly and effectively.

- Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

- Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges

- Utilize various tools and methodologies to gather relevant data and insights.

- Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

- Develop customized solutions and recommendations based on the analysis of customer profiles.

- Communicate findings and proposed strategies clearly and persuasively to customers.

- Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

- Document all interactions, analysis, and recommendations accurately and comprehensively.

- Keep records of customer profiles, preferences, and historical data for future reference.

- Ensure confidentiality and security of customer information at all times.

  • Job Type: Full Time
  • Timing / Shifts: 5 Day Week
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Last Updated on 04 May '24
Expiring on 01 Jun '24

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