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Call center associate

4 months ago

Melaka, Malaysia Ijm Corporation Berhad Full time

Job Description:We are looking for a dedicated and detail-oriented Call Center Associate to join our team at IJM Corporation Berhad in Malacca City, Melaka, MY. As a Call Center Associate, you will be responsible for handling inbound and outbound calls, as well as providing excellent customer service to our clients. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role.Responsibilities:- Answering and making phone calls to customers and clients- Providing information about products and services- Handling customer complaints and resolving issues- Processing orders and payments- Maintaining accurate records of interactions with customers- Following up with customers to ensure satisfaction- Collaborating with other team members to achieve goals- Adhering to company policies and proceduresRequirements:- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Hardworking and dedicated- Excellent problem-solving skills- Adaptability to changing work environments- Project management skills- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent requiredBenefits:- Dental insurance- Gym membership- Free accommodationWorking Environment: Join a company that pioneers change and sets industry benchmarks. At IJM Corporation Berhad, you will have the opportunity to work in a dynamic and innovative environment where your ideas and contributions are valued.Deadline to Apply: June 10, 2024Equal Opportunity Statement: IJM Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment. How to apply: Apply on Grab Jobs and you will be notified if shortlisted for the job.