Reservations Agent

6 months ago

Melaka, Malaysia Holiday Inn Melaka Full time

**What’s the job?**

**Your day-to-day**
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Sales & Marketing and Finance for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses etc)
- Prepare reservation sales reports

**Requirements**:

- Preferably with at least one year's experience in hotel Front Office or Reservations
- Able to speak and write in English
- Able to work shifts, week-ends and on Public Holidays
- **Open to Malaysians only**:

- **Applications must include updated resume with recent photo and details of expected salary.**

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Commission pay

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