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Front Office Executive

4 months ago

Malaysia MEI MAN REALTY SDN. BHD Full time

Job Descriptions:1.     Greet and welcome guests2.     Responsible for handling front office reception and administration duties related to front office department3.     Handle and respond promptly to all incoming inquiries, requests, and complaints by call or face to face4.     Check in function – Register and assign rooms to arriving guests ensuring that registration records are correctly completed with all required information given by the guests5.     Check out function – Handle check out of departing guests according to the Standard of Procedure of the hotel6.     To check all OTA’s bookings7.     To monitor and review the checklist of all the arrival departure8.     Manage cashiering at the Front Office9.     Handle guests’ request/complaint and when necessary to immediately refer problem and/or complaint to the Front Office Assistant Manager/Hotel Manager for advice and further necessary follow up10. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services11. Maintains the cleanliness and neatness of the front office department12. Other duties as assigned